Error Message "No Updates are currently available for the products selected in this schedule" is Displayed in LiveUpdate Administrator 2.x

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Article ID: 177844

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Updated On:

Products

Endpoint Protection

Issue/Introduction

When setting up and configuring LiveUpdate Administrator 2.x (LUA 2.x), the desired product has been added, under "Download & Distribute - Schedules" a download job has been successfully configured, the download of new content completed, and a distribution schedule successfully configured. But when selecting that Distribution line in the GUI and choosing to "Run Now," the error message "No Updates are currently available for the products selected in this schedule" is displayed.

Symptoms
Using Windows Explorer to check the configured Distribution Center (by default, C:\Program Files\Symantec\LiveUpdate Administrator\clu-prod) confirms that no files have been copied (distributed).


Attempting to run a "Manual Distribution Request," will return the error "A selected product is not currently associated with a distribution center product list. To add a product to a distribution center product list go to Configure > Distribution Centers."

In My Symantec Products, a red X in a circle is displayed in that product's "Distribution Center Coverage" field.

Cause

The Distribution Center (DC) must be manually associated with the desired product. This association is not automatically configured when the distribution schedule is created.

Resolution

In the LUA 2.x interface, select Configure, Distribution Centers, and select the chosen DC. Click "Edit," and add the desired product to the Product List.

"Component Coverage" will then have a green check mark, and manual or scheduled distribution jobs will thereafter succeed.