Symantec Scan Engine 5.x fails with the following error, "Faulting application symcscan.exe, version 5.2, faulting module unknown, fault address 0x00000000"

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Article ID: 177829

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Updated On:

Products

Scan Engine

Issue/Introduction

When the Symantec Scan Engine service is started the following Application Event log error will appear:

  • Eventid: 1000
    Source: Application Error
    Type: Error
    Description:
    Faulting application symcscan.exe, version 5.2.x.xxx, faulting module unknown, fault address 0x00000000.


When you start the service manually, you receive,
"Could not start the Symantec Scan Engine service. Error 1053, the service did not respond to a star control in a timely fashion."

"Faulting application symcscan.exe, version 5.2, faulting module unknown, fault address 0x00000000"

Cause

This issue can occur if the Symantec Scan Engine service is running under an account that does not have the appropriate permissions.

Resolution

If Symantec Scan Engine is not using the Local System account, make sure the account Scan Engine is using is a local Admin.

 


Applies To

Symantec Scan Engine 5.x
Windows OS