Updating the Endpoint Protection policy when the client is off the production network

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Article ID: 177817

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Updated On:

Products

Endpoint Protection

Issue/Introduction

The Symantec Endpoint Protection (SEP) client is in a remote location or otherwise disconnected from the production network and cannot communicate with Symantec Endpoint Protection Manager (SEPM).
 

 

Cause

Limited network connectivity between the clients current location and the production network where the SEPM resides

Environment

The following are the Symptoms where the below mentioned solution can be applied:

  • The SEP client is a managed by Symantec Endpoint Protection Manager (SEPM)
  • The SEP client is not connected to SEPM to perform a direct policy update (off the production network or at a remote location)
  • The SEP client policy needs to be updated due to a critical policy change

Resolution

Follow the steps mentioned below to update the policy on a SEP client which is away or disconnected from the network:

  • Go to the SEP client which already has the desired policy update
    1. Click on Help and Support, then Troubleshooting
    2. Click on Export under Policy Profile
    3. Export the policy file in .XML format
  • Go to the offline SEP client which needs a policy update
    1. Click on Help and Support, then Troubleshooting
    2. Click on Import under Policy Profile
    3. Import the policy file which was exported from an already updated SEP client before in .XML format