Symantec Security Information Manager (SSIM) 9650, 9630 appliances report battery failure
Article ID: 177784
Updated On:
Products
Security Information Manager
Issue/Introduction
Error: "E1211 ROMB Batt" appears on SSIM 9650, 9630 appliance's LED display
Symptoms
Appliances were offline for several months then when turn them on got the above error.
Symptoms
Appliances were offline for several months then when turn them on got the above error.
Cause
RAID battery is either missing, bad, or unable to recharge due to thermal issues
Resolution
If the server is powered up with depleted batteries, the batteries will not charge.
To charge the batteries initially, plug the server in but do not power it up.
It is recommended that the server stay powered down and plugged in for 48 hours to initially charge the batteries.
Once the initial charge is completed, the server will maintain the battery charge while powered up.
To charge the batteries initially, plug the server in but do not power it up.
It is recommended that the server stay powered down and plugged in for 48 hours to initially charge the batteries.
Once the initial charge is completed, the server will maintain the battery charge while powered up.
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