Release notes for Symantec Endpoint Encryption Full Disk 7.0.3

Products

• Endpoint Encryption

Issue/Introduction

This article documents the changes and fixes for Symantec Endpoint Encryption Full Disk 7.0.3

Resolution

What’s New
Improved Support for High Availability

• Symantec Endpoint Encryption supports multiple independent servers in a single deployment and Microsoft Server 2003 Network Load Balancing for server clusters, enabling customers to choose and configure virtually any level of SEE Management Server availability based on their business requirements.
• Symantec Endpoint Encryption now supports virtually all Microsoft SQL Server 2005 backup, restore, replication and failover technologies, including log shipping and SQL Server clustering.

Support for Multiple Directory Service Instances
Symantec Endpoint Encryption now supports the management of multiple Active Directory forests and multiple Novell eDirectory forests within a single SEE Full Disk or SEE Removable Storage deployment.

Support for Multiple Deployments Within a Single Forest
Symantec Endpoint Encryption now supports multiple independent deployments within a single Active Directory or eDirectory forest. Directory server synchronization can now exclude administrator-defined domains per deployment, enabling independent management of endpoints.

Improved Communication Security
Symantec Endpoint Encryption extends its support for encrypted communication to all solution components. In addition to its previous support for SSL/TLS encrypted communication between the SEE Full Disk and SEE Removable Storage endpoint clients and SEE Management Server, administrators can now choose to encrypt communication:

• Between the SEE Management Server and SQL Server,
• Between the SEE Management Server and Active Directory (domain controller), and/or
• Between the SEE Manager and SQL Server.

More Configuration Choices
Symantec Endpoint Encryption now supports additional configuration choices to support a broader range of deployment requirements, including:

• The port number for SEE Management Server/SQL Server communication, and
• The SEE database name.

Reporting Enhancements

• Reports and Group Views in the SEE Manager now support the standard Microsoft dialogs for Print and Print Preview. Any report or Group View can be printed to any printing device configured in Windows.
• Administrators can choose to hide one or more data columns in any report or Group View. Column hiding is persistent across SEE Manager sessions and is honored by the Print and Print Preview features.

Increase in Maximum Numbers of Endpoint Users and Administrators

• SEE Full Disk endpoints can now have up to 1,024 (one-thousand twenty-four) registered user and 1,024 (one-thousand twenty-four) Client Administrator accounts in the pre-boot environment.

Novell Workstation-Only Logon

• SEE Full Disk users now have the runtime option of choosing to log on to their local credential cache only when configured for Single Sign-on with the Novell Windows Client.

Installation Notes
SEE Framework 7.0.3 is only compatible with SEE Full Disk 7.0.3 and SEE Removable Storage 7.0.3. If you are running SEE Removable Storage and plan to upgrade to SEE Full Disk 7.0.3, you must upgrade to SEE Removable Storage 7.0.3 also.

Resolved Issues

Description

Issues preventing the full support of the following Dell models have been remediated: Latitude D531, Latitude D631, OptiPlex 320, OptiPlex 760, and OptiPlex 960.

Issues preventing the full support of the Panasonic Toughbook CF-52K and CF-19K have been remediated.

Issues preventing the full support of the following Toshiba models have been remediated: Portégé M700-S7005V, Tecra A9, Tecra A10, Tecra M9, and Tecra M10.

External keyboards and mice plugged into the docking stations of various Dell, Fujitsu, and Lenovo machines can now be used during Pre-Windows authentication.

External keyboards and mice plugged into the docking stations of Dell Latitude D630 laptops no longer prevent the laptop from resuming after going into standby.

Dell Latitude D820 and D610 laptops no longer hang if left at the Startup screen for an extended period of time, such as overnight.

SEE Full Disk no longer receives double input for each key pressed on external keyboards connected to the left-hand USB slots of HP Compaq nc6120 computers in pre-Windows.

USB thumb drives connected to Dell laptops such as Latitude D820, E420, and E6400 or their docking stations no longer prevent the system from loading Windows.

Blackberry Curve, Bold, and Pearl models connected by USB at boot time no longer prevent the system from loading Windows.

Pressing the NUMLOCK key no longer results in incorrect keyboard input in Pre-Windows.

SEE Full Disk no longer interprets SHIFT+0 on the Belgian (Period) keyboard as the numeral 9.

The client can now be installed on non–U.S. English operating systems.

SEE Full Disk now recognizes PCMCIA card readers on Hewlett Packard machines.

Users and Client Administrators no longer receive a fatal error if they remove their card from their PCMCIA reader after entering their PIN and before the validation process has completed.

The integrated USB hub option available in the BIOS of Dell D620, D430, and/or D760 machines can now be set to high without causing the Dell D620 embedded card reader as well as a wide range of USB devices to be unrecognized during Pre-Windows authentication.

The message “disabling IRQ #10” is no longer occasionally displayed during Pre-Windows authentication.

An account that already exists on the database can no longer be specified in the Database Communications page of the SEE Management Server InstallShield wizard.

Highlighted computers and/or groups in the Symantec Endpoint Encryption Users and Computers snap-in no longer occasionally display the following incorrect information, “Currently no policy has been assigned to the group.”

After turning off synchronization services using the Configuration Manager, the Symantec Endpoint Encryption Native Policy Manager no longer shows that a policy has been applied to a Novell or Active Directory object that does not exist anymore.

The Novell SSO panel of the User Client Console no longer occasionally displays absent any check boxes.

Known Issues
Third Party Compatibility

Third Party Tool	Description	Workaround
BIOS Power Management	Client machines will fail to recover after going into screensaver mode from Pre-Windows.	Perform a hard reboot and disable BIOS power management. Windows power management should be used instead.
Roxio 6.2	The Framework client package will fail to install due to a missing drive letter in the primary partition.	Ensure that the following Registry key has the value PartMgr: HKEY_LOCAL_MACHINE\ SYSTEM\CurrentControlSet\ Control\Class\{4D36E967-E325-11CE-BFC1- 08002BE10318}\UpperFilters
Symantec Endpoint Protection 11	Following the installation of SEE Full Disk on the Client Computer, a Network Threat Protection message may be displayed, alerting the end user to a change in the EAFRCliADSI application.	Open Symantec Endpoint Protection and click Options in the Network Threat Protection area. Select Configure Firewall Rules from the popup menu. Highlight Block IPv6 over IPv4 and click Edit. Select the Allow this traffic option button on the General tab. Open the Ports and Protocols tab. Select All IP Protocols from the Protocol drop-down list box.
RSA SecurID® 800	If a second certificate is added to the token and the first certificate is deleted, the user will be unable to register with the token.	Remove all certificates from the token and add the certificate again.
SymplisIT DefragMagic 1.0.0	If an encrypted hard disk is defragmented, the Full Disk panels of the User and Administrator Client Consoles will no longer be displayed.	Defragment with this tool before encrypting the drive.

Upgrade/Install/Uninstall/Migration

Description	Workaround
When uninstalling the SEE Full Disk client, the following error may be displayed, “Error 25027. Stop EAFRCliManager service –failed.”	Manually stop the service and try again.
If power is lost during an upgrade of the client machine, a blue screen may occur and the machine may loop continuously in an effort to boot into Windows.	Run Recover /d. If Recover /d fails, try Recover /b. If the Recover Program completes successfully, back up important files, then reinstall SEE Full Disk. If this fails, you will need to reinstall Windows or reimage the machine.
If password authentication is selected during the installation of SEE Framework Manager console, but token authentication is specified by policy, users will be unable to register.

Hibernation

Description	Workaround
On certain machines, such as the Compaq nc6320, Optiplex GX280, Lifebook T5010, EliteBook 8730w, and ThinkPad T400, errors ranging from inconvenient to fatal may occur if the machine goes into hibernation following the registration of the first user and before reboot.	Disable hibernation or ensure that the machine reboots following registration of the first user.

Token Authentication

Description	Workaround
When users attempt to authenticate in Pre-Windows using the Aladdin eToken, they may receive the following incorrect message, “A certificate validation error has occurred. The current token needs to be replaced or modified by an administrator. Please call the help Desk for assistance.”	If expired certificates are allowed or the certificate is not expired, check the PIN. The PIN may have expired according to Aladdin eToken software settings.
Tokens cannot be used for Pre-Windows authentication on the Acer Aspire 5515.

Client Keyboards

Description	Workaround
Users may be unable to combine the ^ (Circumflex), ¨ (Diaeresis), ` (Grave) and ´ (Acute) dead keys with l (0131), I (0049), Shift+i (0069) or Shift+I (0130) from the Turkish Q keyboard.
The Turkish Q character İ; (0130) may display as I in pre-Windows.
Users will be unable to enter the following characters from Canadian French keyboards in Pre-Windows: á ç
Users will be unable to enter the following character from German keyboards in Pre-Windows: μ
Users will be unable to toggle keyboards after launching logon assistance.	If users need to toggle keyboards, they should do so before launching logon assistance.

Manager Console

Description	Workaround
The name of the Last Logon Time column of the Associated Users dialog refers to the last time/date that the user or Client Administrator logged on to the User or Administrator Client Console.
A single quote character in the Enter User Names field of the Computers with Specified Users report (e.g., Ryan O’Neil) causes a database access error to be displayed repeatedly.
Deploying an Active Directory policy that contains a change to the Client Administrator settings from a 6.1.0 or later Manager to 6.0.0 or earlier clients will result in a failure of the new Client Administrator policy to be applied, a deletion of all existing Client Administrator policies, and a return to the Client Administrators specified in the original installation settings.	When deploying an Active Directory policy from a 6.0.0 or earlier Manager, add the following WMI filter: Select * FROM Win32_Product WHERE (name="Symantec Endpoint Encryption Framework Client") AND (version <= "6.0.0") When deploying an Active Directory policy from a 6.1.0 or later Manager, add the following WMI filter: Select * FROM Win32_Product WHERE name = “Symantec Endpoint Encryption Framework Client” AND version > "6.1.0"

Single Sign-On

Description	Workaround
If a user presses CRTL+ALT+DEL in Windows Vista, clicks Change Password, provides the incorrect old password causing an error or is prevented from changing their password due to Windows policies, and then cancels out, that user will be unregistered from SEE.	Visit http://support.microsoft.com/kb/936183 Obtain and apply the hotfix
Password synchronization problems in Windows Vista could occur if users specify blank passwords.	Set the Windows policy to prevent users from specifying blank passwords.

Section 508

Description	Workaround
JAWS does not always announce all of the information displayed within the Registration wizard and User Client consoles.	Users should follow these steps: 1. Press INSERT+F9. 2. Select the frame that is of interest from the resultant Frames List dialog. 3. Click OK. 4. Press P. If this doesn’t work, restart JAWS and try the steps again.