Messages stuck in delivery queue with SMTP Code: "450 4.4.1 (Internal) Connection timed out"

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Article ID: 177767

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Updated On:

Products

Messaging Gateway

Issue/Introduction

Symantec Messaging Gateway (SMG) fails to deliver messages and increases the amount of messages in the Delivery queue.
 

450 4.4.1 [internal] Connection Timed Out

Cause

This message indicates that the connection is either timing out or being interrupted while the message is being transferred to its destination which can be a local message or a non-local message.

Resolution

This issue might be due to the Delivery Bindings configuration:

  1. Login to the Control Center web interface.
  2. Navigate to Administration -> Hosts: Configuration.
  3. Edit the scanner that is having this issue.
  4. Click on the SMTP tab.
  5. Click on the Advanced Settings button towards the bottom of the page.
  6. Click on the Delivery tab.
  7. Under "SMTP Delivery Bindings" towards the bottom, change the bindings for non-local and dynamically routed messages to "Auto".
  8. Click Continue
  9. Click Save

 

If you have a firewall between the Symantec Messaging Gateway and the destination SMTP server, which can be a local or non-local mailbox server, make sure SMTP/ESMTP features are disabled. Consult with the firewall vendor for information on how to disable these features.

Firewalls that are known to have such features are:

  • Cisco ASA - Disable all esmtp_inspect features
  • Cisco Pix - Disable mailguard
  • Checkpoint - Disable the smart defense technology for SMTP/ESMTP
  • Astaro Firewall - Versions 7.5.0.3 or lower, please check the following link http://www.astaro.com/lists/Known_Issues-ASG-V7.txt

 

For other issues that might be caused by these features, please review the following article: http://www.symantec.com/docs/TECH85536