Error 1920.Service Symantec AntiVirus (Symantec AntiVirus) failed to start or Error 1923.Service Symantec Endpoint Protection (Symantec AntiVirus) failed to start
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Error 1920.Service Symantec AntiVirus (Symantec AntiVirus) failed to start or Error 1923.Service Symantec Endpoint Protection (Symantec AntiVirus) failed to start

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Article ID: 177758

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Updated On:

Products

Endpoint Protection

Issue/Introduction

Failed to install with 9.0, 10.1 and 11.0, error 1920 is found in both SAV_INST.log and SEP_INST.log

Symptoms
During installation either with 9.0 or 10.1 or 11.0, you receive the error below depends on your version.


Error 1920.Service Symantec AntiVirus (Symantec AntiVirus) failed to start. Verify that you have sufficient privileges to start system services.
MSI (s) (38:C4) [10:54:27:123]: Product: Symantec AntiVirus -- Error 1920.Service Symantec AntiVirus (Symantec AntiVirus) failed to start. Verify that you have sufficient privileges to start system services
or
Info 1923.Service Symantec Endpoint Protection (Symantec AntiVirus) could not be installed. Verify that you have sufficient privileges to install system services.

You logon to the server with administrator right already
You run testsec, there is no issue with DCOM
You have tried installing with different version of SAV and SEP, similar error 1920 is occurred

Cause

Version 10.1/9.0 is already uninstalled, however Symantec AntiVirus service is left in services which prevents any SAV/SEP installation from running

Resolution

Run cleanwipe and restart the Computer.