ATOM processor or architecture is not supported by Symantec Endpoint Encryption versions prior to 7.03.

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Article ID: 177743

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Updated On:

Products

Endpoint Encryption

Issue/Introduction

Installation fails on micro desktops or netbook laptops.

Symptoms
Failure to initialize, encrypt, or system faults on boot up after a successfull installation.


Cause

Any ATOM processor/motherbord based machine such as Micro Desktops or Netbooks are not supported by Symantec Endpoint Encryption versions prior to 7.03. Limited support is provided thereafter.

Resolution

If using a version of SEE prior to 7.03, do not attempt to encrypt Atom based machines. If you do install to an ATOM based machine and are unable to uninstall due to boot failures, please follow the steps in the document below.

Best Practices for Data Recovery using Symantec Endpoint Encryption - Full Disk (SEE-FD)

http://service1.symantec.com/support/ent-security.nsf/docid/2008022909242448

For information on support for ATOM Processors in SEE 7.03 and later, please refer to the following document:

http://service1.symantec.com/support/ent-security.nsf/docid/2010032508322248