How to upgrade the Messaging Gateway (SMG) to a specific version or release

Products

• Messaging Gateway

Issue/Introduction

How to upgrade the Messaging Gateway (SMG) to a specific version from the command line.

This may be required if you want to upgrade to a version / release that is not the most current. 

Resolution

Upgrading Messaging Gateway (SMG) to a version other than the latest.

 

Command line:

1. Log into the Command Line Interface (CLI) with the admin account via SSH or the virtual or physical console.
2. Run the command to download: update download --version <VERSION_NUMBER>
   Example:

   update download --version 10.8.0-7

(Note: To check what available versions the host can be upgraded to, run the command "update list")

3. Before installation, configure the Symantec Messaging Gateway Scanner(s) to not accept incoming mails, after a successful upgrade please accept back incoming mails. To install, run the command: update install --version <VERSION_NUMBER>
   ​​Example:

   update install --version 10.8.0-7

(Note: If the install command is run without running the download command first, the update will download the version requested before the install)

To get the list of available software updates use this command:

update list

 

Control Center:

1. Log in the Control Center GUI.
2. Click on Administration > Hosts > Version > Updates tab. Specify a host in the drop down box.
3. Select the version from Version(s) available for update. Click View Description first, then click Download Only to download for installing later or Install to begin the install immediately after download.

 

1. Configure the Symantec Messaging Gateway Scanner(s) to NOT accept incoming mail:
   • Navigate to Administration -> Configuration Click the name of a scanner
   • Click “Do not accept incoming messages”
   • Click SAVE