You receive errors when you run the keytool command during the Windows Vista collector installation process

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Article ID: 177680

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Updated On:

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Security Information Manager

Issue/Introduction

When you run the keytool command during the Windows Vista collector installation process, you receive errors.

Cause

There are two possible causes. You are running the keytool from the wrong directory. The keytool command is not formatted correctly.

Resolution

Running the keytool command from the wrong directory
You must run the keytool command from the Event Agent\jre\bin directory.
This is where the keytool.exe file is.
By default, the full path is as follows:

Windows 32bit:
C:\Program Files\Symantec\Event Agent\jre\bin
Windows 64bit:
c:\progra~2\Symantec\Eventa~1\jre\bin
 

The keytool command is not formatted correctly
The keytool command as given in the Collector Guide (PDF) does not have spaces in the appropriate locations.

Below is the command in the appropriate locations.

Windows 32bit
keytool -importcert -trustcacerts -alias <Symc-CA> -file <Symc-CA.cer> -keystore
"C:\Program Files\Symantec\Event Agent\jre\lib\security\cacerts" -storepass changeit

Windows 64bit (using the 8.3 filename format)
keytool -importcert -trustcacerts -alias <Symc-CA> -file <Symc-CA.cer> -keystore
"
c:\progra~2\Symantec\Eventa~1\jre\lib\security\cacerts" -storepass changeit


For further explanation on this command, please finish reading the instructions in the Collector Guide.