For troubleshooting purposes it is necessary to gather Performance related data to identify an issue with Symantec Mail Security for Microsoft Exchange (SMSMSE).
When troubleshooting a resource utilization problem the Windows Performance Monitor is an optional tool to gather additional information. This information is stored in a Perfmon log.
To set up the Performance Monitor tool to collect information
a. Start the Task Scheduler by Right-Click Start Menu > Run, in the open box type in: taskschd.msc
b. Browse to Task Scheduler Library -> Microsoft -> Windows –> PLA.
c. Enable Hidden Tasks (View -> Show Hidden Tasks).
d. Right click on the SMSMSE entry in the Tasks list and select Properties to bring up the SMSMSE task properties window.
e. Click on the Triggers tab and click the New... button to bring up the New Trigger dialog window.
f. Select At startup from the Begin the task drop-down box and click the OK button to save the new trigger.
g. Click the OK button to close the SMSMSE task properties window.
Re-create the issue
Now that the server is ready to capture all of the data, re-create the issue being worked on. Once the issue has successfully re-created, all logging can be disabled, and it is possible to move on to the next section. Stop the PerfMon logging from within the Performance Applet by right-clicking on the log that was created, and selecting "Stop".
Submit the logs to Symantec for Analysis
Navigate to the location chosen in step 11 of the To set up the Performance Monitor tool to collect information instructions. Default C:\PerfLogs\Admin