HP Printer software installation halts, indicating a firewall is blocking access to a network printer.

Products

• Endpoint Protection

Issue/Introduction

HP Printer software installation halts
Installation of HP Printer software fails

Symptoms
Installation stops and warns about the following Symantec and Sygate services:

• ccSetMgr
• SmcService
• ccEvtMgr

Installer software is unable to find the printer on the network
Ping to the printer is successful
Occurs even when only Antivirus and Antispyware Protection is installed

Resolution

Workaround:

1. Disable Symantec Endpoint Protection and SMC services
   1. Start > Run > smc -stop
   2. Start > Run > services.msc
   3. Right-click "Symantec Endpoint Protection" and select Stop
2. Have the installation software scan for the printer again
3. Re-enable Symantec Endpoint Protection and SMC services after the installation finishes
   1. In the Services MMC, right-click "Symantec Endpoint Protection" and select Start
   2. In the Services MMC, right-click "Symantec Management Client" and select Start

References
The following is the HP printer installation guide:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01430097&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN