Error Messages in Symantec Mail Security for Microsoft Exchange log Files When totalProfiling settings are missing

Products

Mail Security for Microsoft Exchange

Issue/Introduction

The disk space used by the Symantec Mail Security for Microsoft Exchange (SMSMSE) log files is large.

Conditions

Total Profliling configuration option is disabled or missing.

1. Open the configuration file bmiconfig.xml. Located by default in:

32-bit operating system: C:\Program Files\Symantec\SMSMSE\<version>\Server\Spamprevention
64-bit operating system: C:\Program Files (x86)\Symantec\SMSMSE\<version>\Server\Spamprevention

2. If the <totalProfiling> element is not present or is present and set to false then this condition is met.

The following is what the configuration is when it is present and set to true.

SMSMSE log file bmserver.log may contain the following error messages continuously:

26 Mar 2009 13:48:38 (WARNING:7196.352): [27115] read_spamwall_config: //totalProfiling missing settings.
26 Mar 2009 13:55:01 (WARNING:7196.352): [27115] read_spamwall_config: //totalProfiling missing settings.
26 Mar 2009 14:00:43 (WARNING:7196.352): [27115] read_spamwall_config: //totalProfiling missing settings.
26 Mar 2009 14:06:12 (WARNING:7196.352): [27115] read_spamwall_config: //totalProfiling missing settings.

The SMSMSE log file conduit.log may contain the following error messages continuously:

23 Nov 2010 09:57:16 (ERROR:1652.7716): [12403] Could not transform the engine stats.
23 Nov 2010 09:58:16 (ERROR:1652.7716): [12251] Statistics file has been corrupted.
23 Nov 2010 09:58:16 (WARNING:1652.7716): [12107] Transformation of stats from file engine_stats.1290524272.xml failed.
23 Nov 2010 09:58:16 (ERROR:1652.7716): [12403] Could not transform the engine stats.

NOTE: The default location of the log files is:

32-bit operating system: C:\Program Files\Symantec\SMSMSE\<version>\Server\Logs
64-bit operating system: C:\Program Files (x86)\Symantec\SMSMSE\<version>\Server\Logs

Cause

When the totalProfiling configuration is enabled, data is collected about the performance of SMSMSE. Other parts of the software read the data. When the configuration option is not present or the data generated is not present, then the errors are reported.

Resolution

Upgrade to version 6.5.2.97 or higher.

Workaround

There is no impact with the error messages. If you want the error messages to not be present or are running low on disk space, use the steps below:

Version 6.0.8 through version 6.5.1

NOTE: For these versions it is necessary to set the configuration to false. If the configuration is already false and you are still seeing the errors above, then contact Symantec Technical Support.

Set the totalProfiling configuration to False.

1. Open bmiconfig.xml configuration file.
2. If the <totalProfiling> element is present then set it to False. If not add the <totalProfiling> element and set it to False.

The following is an example:

<?xml version="1.0"?>

<installation xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" os="$INSTALLOS$" arch="$INSTALLARCH$" version="8.0.0.1">
<totalProfiling>False</totalProfiling>
<productName>SMSMSE</productName>

3. Restart the Symantec Mail Security for Microsoft Exchange service.

Version 6.5.2.96

Set the totalProfiling configuration to true.

1. Open bmiconfig.xml configuration file.
2. If the <totalProfiling> element is present then set it to True. If not add the <totalProfiling> element and set it to True.

The following is an example:

<?xml version="1.0"?>

<installation xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" os="$INSTALLOS$" arch="$INSTALLARCH$" version="8.0.0.1">
<totalProfiling>True</totalProfiling>
<productName>SMSMSE</productName>

3. Restart the Symantec Mail Security for Microsoft Exchange service.

Applies To

SMSMSE version is 6.0.8 or higher.