Error 114: "Error in response to heartbeat ([code])" appears in Troubleshooting > Connection Status

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Article ID: 177598

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Updated On:

Products

Symantec Products

Issue/Introduction

In Help > Troubleshooting > Connection Status, you see the error "Error in response to heartbeat ([code])," where [code] is a number.

Resolution

This is a general error message indicating that communication with the server failed. Run the Symantec Diagnostic Tool (SymDiag) to diagnose the problem.