Error 102: "Could not connect to server" under Connection Status

Products

• Endpoint Protection

Issue/Introduction

The following error appears under Help > Troubleshooting > Connection Status in Symantec Endpoint Protection (SEP).

Could not connect to server

Resolution

To troubleshoot this error:

• Troubleshoot communication issues with Endpoint Protection Manager
• Troubleshooting connectivity problems between Symantec Endpoint Protection Manager and the Symantec Endpoint Protection client
• Run the Symantec Diagnostic Tool (SymDiag)