Brightstor CA ARCserve Backup hangs when Symantec Endpoint Protection is installed

Products

• Endpoint Protection

Issue/Introduction

Brightstor CA ARCserve hangs in the middle of the backup process.
 

Symptoms

You are backing up using Brightstor CA ARCserve and it hangs when Symantec Endpoint Protection (SEP) Auto-Protect is enabled. If SEP is disabled, backups run normally.

 

Cause

Auto-Protect is scanning the Brightstor CA ARCserve processes, and the firewall component, Network Threat Protection (NTP), is blocking Brightstor CA ARCserve communication.

Resolution

CA has a list of recommended exclusions for these product. Follow these links to see their recommendations.

For more information on how to make these exclusions, please see How to add a Security Risk Exception in the Endpoint Protection Manager. For more information on how to create a Firewall Rule please see How to add a rule using the"Add Firewall Rule Wizard".

• Antivirus and Antispyware Protection:
  Title:  Antivirus scan is interfering with ARCserve
  http://supportconnect.ca.com/sc/kb/techdetail.jsp?searchID=TEC482258&docid=482258

• Network Threat Protection:
  Title:  I installed Windows XP SP 2 on my Enterprise Backup server and now I can't backup remote machines.
  http://supportconnect.ca.com/sc/kb/techdetail.jsp?searchID=TEC338712&docid=338712