Error: The application failed to initialize properly (0x80000003) when opening the SSIM UI

Products

• Security Information Manager

Issue/Introduction

Symptoms
You cannot use the shortcut to open the SSIM UI or run the Symantec Information Manager.exe from the installation folder to open the UI, but you can run the ssim40.jar file and get to a log in window the everything seems to work.

Resolution

This has been reported and it seems to be the hardware that Windows has been installed upon. In the reported case the hardware was Intel based hardware for Apple Computer, Inc. with Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.080814-1236) installed on it.

We did not test the SSIM 4.6 or earlier UI installations for compatibility with Intel based hardware for Apple Computers and at this time you will be able to launch the SSIM UI using ssim40.jar file if you are using this hardware.