Unable to open the Symantec Endpoint Encryption Client results in the message from EAFRCLiConsole.exe - Common Language Runtime Debugging ServicesApplication has generated an exception that could not be handled.

Products

• Endpoint Encryption

Issue/Introduction

Symptoms
The Symantec Endpoint Encryption Client will not open and you receive the following message:

Cause

The Security Level Trust setting on the .NET Framework is set to low which is preventing the Symantec Endpoint Encryption Client from opening

Resolution

On the client machine:

1. Go to Start > Settings > Control Panel

2. Open Administrative Tools

3. Double Click on the Microsoft .NET Framework Wizards shortcut icon (the version may be 1.1 or 2.0 depending on which version is installed)




4. Now the .NET Wizards little window opens.



Double click the Adjust .NET Security


5. Then a window pops up with two options "What Would You Like to Modify?"



6. Choose the first option "Make changes to this computer" and click Next


7. Next to Adjust the Security Level:



Highlight 'My Computer' and then raise the bar level of trust to Full Trust.


8. Click Next and Finish.




9. Then try opening the Symantec Endpoint Encryption Client from Start > Programs > Symantec Endpoint Encryption Client and it should work.