One or more of the services or drivers required by Symantec Endpoint Protection is not running.
Note: To check if this issue exists or has been resolved on the computer in question, download and run SymDiag. Please be informed that SymDiag assumes all features are installed and enabled. You may not require all services and drivers that SymDiag reports as missing/warning if some features are not installed/enabled in your environment by choice.
If certain services or drivers are not loaded and running, there may be a problem either with Symantec Endpoint Protection or with the environment. Follow these steps to troubleshoot the problem.
Due to the complexities and variables involved with the many services that Symantec Endpoint Protection installs, issues involving their operation often require opening a ticket with support.
Specific service problems
The following services have specific issues associated with them. For information on these problems, refer to the appropriate document.
|Wpshelper||Endpoint Protection Support Tool Report: WPshelper service failure|
|Srtsp||Support Tool Error: SRTSP Service|
|SPBBCDrv||Support Tool Error: SPBBCDrv|
|Naveng/Navex15||Support Tool Service error: NAVENG/NAVEX15|
|SemSrv||Support Tool Service Error: SEMSRV|