Blue screen with Intel Chipset 82915G

Products

• IT Management Suite

Issue/Introduction

After installing the Altiris Agent onto computers with the Intel Chipset 82915G*, I get a blue screen. Examples of computers with this chip are the Dell GX280*, IBM Thinkpad X40*, and IBM Thinkpad T41*.

Cause

Known issue with the video driver and Carbon Copy agent.

Resolution

There are two methods of resolution:

1. Replace the driver with version 6.13.10.3510.
2. Disable the interceptor driver (Device Manager > Show Hidden Devices > Non-Plug and Play Devices > CC Device).
1. Delete the Intel Card from Device Manager and reboot.
2. After that, the Intel Card is automatically discovered and works correctly, even with its latest drivers.

Applies To
Notification Server 6.0