JLU security error 235: "A package retrieved from the LiveUpdate server failed verification"

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Article ID: 177515

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Updated On:

Products

Messaging Gateway

Issue/Introduction

Symantec Messaging Gateway (SMG) fails to update its virus definitions JLU-Controller_log contains error 235

Symptoms

  • SMG fails to download new virus definitions.
  • The following error appears in the JLU-Controller logs:
    (ERROR:1164.1172): [54072] JLU security error 235: A package retrieved from the LiveUpdate server failed verification.

Cause

The error referenced generally indicates that the LiveUpdate packages were not fully downloaded, usually due to network issues.

Resolution

To set SMG to download RapidRelease definitions

  1. Click Control Center > Virus > LiveUpdate
  2. Click 'Enable Rapid Release definitions
  3. Click Save