Does Symantec Endpoint Protection Proactive Threat Protection require definition updates?

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Article ID: 177508

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Updated On:

Products

Endpoint Protection

Issue/Introduction

 
Note: To check if this issue exists or has been resolved on the computer in question, download and run SymHelp
  • The Proactive Threat Protection service is disabled
  • The Symantec Endpoint Protection client reports that the Proactive Threat Protection definitions are out-of-date

 

Resolution

There are many potential causes for why the Proactive Threat Protection definitions are out-of-date including the following:

1. Definition updates are not configured or not configured properly
2. Client to manager communications are not working
3. Proactive Threat Protection definitions are corrupt