SEP Install Error: "Not enough server storage is available to process this command"

book

Article ID: 177503

calendar_today

Updated On:

Products

Endpoint Protection

Issue/Introduction

How to resolve "Not enough server storage is available to process this command" error?

Symptoms

  • During install of Symantec Endpoint Protection (SEP) the following error is received: "Not enough server storage is available to process this command"
  • While deploying the client from the Symantec Endpoint Protection Manager (SEPM) the following error is received: "Not enough server storage is available to process this command"
  • Event ID 2011 may also be written in the event logs referring to the configuration parameter IRPStackSize
  • Issue may be seen as well after SEP Deployment to client machines (likely on XP) when trying to access the admin share c$ remotely.
  • Issue is not limited to Symantec AV Solutions - may be observed by other Vendors as well
  • Problem is documented on Microsoft KB: 177078

 

Cause

The IRPStackSize parameter is set too low

Resolution

Open the Registry:

    1. Click Start
    2. Click Run
    3. Type: regedit
    4. Click OK
       
  1. Navigate to the key HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\lanmanserver\parameters and check if the string IRPStackSize exists:

     
    • If the IRPStackSize value does not exist, create a new Dword value and set it to 21:
      1. Right-click on parameters, choose New, and click DWORD Value
      2. Name the value: IRPStackSize
      3. Double-click on the value IRPStackSize to edit it
      4. Change the Value data field to 21
      5. Click OK

        Note: The default value for the IRPStackSize is 18 and the value should not be raised by 3 each time for testing
         
    • If the IRPStackSize value does exist, edit the Dword value and set it to 21:
      1. Double-click on the value IRPStackSize to edit it
      2. Change the Value data field to 21
      3. Click OK

        Note: The default value for the IRPStackSize is 18 and the value should not be raised by 3 each time for testing
        Restart the computer and see if the issue persists
         
    • If the error message persists, add 3 to the IRPStackSize value, restart the computer, and test again
    • The maximum size for the IRPStackSize is 50

References
Description of the IRPStackSize parameter in Windows 2000, in Windows XP, and in Windows Server 2003

 Antivirus software may cause Event ID 2011

          http://support.microsoft.com/kb/177078

 

Applies To

 

Windows 2000, Windows XP