SEP Install Error: "Not enough server storage is available to process this command"

Products

• Endpoint Protection

Issue/Introduction

How to resolve "Not enough server storage is available to process this command" error?

Symptoms

• During install of Symantec Endpoint Protection (SEP) the following error is received: "Not enough server storage is available to process this command"
• While deploying the client from the Symantec Endpoint Protection Manager (SEPM) the following error is received: "Not enough server storage is available to process this command"
• Event ID 2011 may also be written in the event logs referring to the configuration parameter IRPStackSize
• Issue may be seen as well after SEP Deployment to client machines (likely on XP) when trying to access the admin share c$ remotely.
• Issue is not limited to Symantec AV Solutions - may be observed by other Vendors as well
• Problem is documented on Microsoft KB: 177078

 

Cause

The IRPStackSize parameter is set too low

Resolution

Open the Registry:

• 1. Click Start
  2. Click Run
  3. Type: regedit
  4. Click OK
      

1. Navigate to the key HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\lanmanserver\parameters and check if the string IRPStackSize exists:
   
    
   • If the IRPStackSize value does not exist, create a new Dword value and set it to 21:
     1. Right-click on parameters, choose New, and click DWORD Value
     2. Name the value: IRPStackSize
     3. Double-click on the value IRPStackSize to edit it
     4. Change the Value data field to 21
     5. Click OK
        
        Note: The default value for the IRPStackSize is 18 and the value should not be raised by 3 each time for testing
         
   • If the IRPStackSize value does exist, edit the Dword value and set it to 21:
     1. Double-click on the value IRPStackSize to edit it
     2. Change the Value data field to 21
     3. Click OK
        
        Note: The default value for the IRPStackSize is 18 and the value should not be raised by 3 each time for testing
        Restart the computer and see if the issue persists
         
2. • If the error message persists, add 3 to the IRPStackSize value, restart the computer, and test again
   • The maximum size for the IRPStackSize is 50

References
Description of the IRPStackSize parameter in Windows 2000, in Windows XP, and in Windows Server 2003

• http://support.microsoft.com/kb/285089

 Antivirus software may cause Event ID 2011

          http://support.microsoft.com/kb/177078

 

Applies To

 

Windows 2000, Windows XP