Running LUAll.exe on a fully updated Symantec Endpoint Protection Manager (SEPM) results in the download and application of 64 bit Virus definitions

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Article ID: 177481

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Updated On:

Products

Endpoint Protection

Issue/Introduction

Why does SEPM continue to download the same 64-bit definitions repeatedly?

Symptoms
To reproduce this issue:
  1. Run luall.exe and follow the prompts to check for and download the latest definitions on a SEPM running a 32 bit Windows operating system
  2. Note that the LiveUpdate session was successfull and applied the latest definitions for both 32 and 64 bit platforms.
  3. After LiveUpdate has finished, re-run luall.exe and note that 64 bit Antivirus definitions are downloaded again.


Resolution

This problem is fixed in Maintenance Patch 2 for MR4 of Symantec Endpoint Protection 11. You can apply this patch over Symantec Endpoint Protection 11 MR4 or SEP 11 MR4 MP1.

Please refer to the product Download page to obtain the update:
http://www.symantec.com/business/support/downloads.jsp?pid=54619




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