Frontends missing when monitoring WebSphere 8.5.5 with Introscope 9.1 agent.

Products

• APP PERF MANAGEMENT
• CA Application Performance Management Agent (APM / Wily / Introscope)
• CUSTOMER EXPERIENCE MANAGER
• INTROSCOPE

Issue/Introduction

Description:

What to do if not seeing Frontends reported when monitoring WebSphere 8.5.5 (using IBM JDK 1.6) with an APM 9.1 agent.

You are able to see Servlets and JSPs reported but not Frontends

Solution:

Since APM 9.5, ws60x.pbd was changed. This change helps with matching Business Transactions between CEM and Introscope particularly where a JSP could be the matching component.

This change may help with the particular problem, although it was not reproduced in all installations. The particular agent release was 9.1.7.

Before APM 9.5:
#######################
# JSP Support
# ================

IdentifyInheritedAs: com.ibm.ws.webcontainer.jsp.runtime.HttpJspBase JSPTracing
IdentifyInheritedAs: com.ibm.ws.jsp.runtime.HttpJspBase JSPTracing

After APM 9.5:
#######################
# JSP Support
# ================

IdentifyInheritedAs: com.ibm.ws.webcontainer.jsp.runtime.HttpJspBase JSPTracing
IdentifyInheritedAs: com.ibm.ws.jsp.runtime.HttpJspBase JSPTracing

IdentifyInheritedAs: com.ibm.ws.webcontainer.jsp.runtime.HttpJspBase JSPServletTracing
IdentifyInheritedAs: com.ibm.ws.jsp.runtime.HttpJspBase JSPServletTracing

If this is not helpful and you are still seeing this problem, check if either an individual metric clamp on the agent itself is reporting too much data, or review any metric clamps on the Enterprise Manager that the agent is reporting.

Environment

Release:
Component: APMAGT