Files accumulate in the Temp folder when scanning files with a path longer than 255 characters via RPC protocol with Scan Engine 5.2.3 or older

book

Article ID: 177454

calendar_today

Updated On:

Products

Scan Engine

Issue/Introduction

After scanning files on a NAS device with Scan Engine configured for RPC protocol, you notice that files with a .TMP extension accumulate in the Temp folder for Scan Engine.

Symptoms
 

Log entries similar to the following appear in the Scan Engine logs, the Application Log of Windows Event Viewer, or a notification receved via email:
1228719055|4|2|3|4|\\10.206.10.114\ONTAP_ADMIN$\vol\<path> \winzip90.exe|5|2|6|122871905520675.tmp/SETUP.WZ|7|3|12|4|37|S-1-5-21-2497950810-3593656576-593574081-376867|38|10.206.27.12|39|10.206.27.12|17|0.125|18|0.437|43|10.206.10.118|44|0|45|266185

The Application Log of the Windows Event Viewer may also show:

  • Eventid: 1000
    Source: Application Error
    Type: Error
    Description:
    Faulting application symcscan.exe, version 5.2.0.20, faulting module symcscan.exe, version 5.2.2.6, fault address 0x0006d38e.


The System Log of the Windows Event Viewer may also show:

  • Eventid: 2013
    Source: Srv
    Description: The D: disk is at or near capacity. You may need to delete some files.



 

Cause

When Symantec Scan Engine is in RPC mode, if the path of a file is greater then 255 bytes, and the file causes a Container limit violation, Scan Engine will fail to delete the .tmp file it created in the \Temp\.symcscantmp.xxxx\ folder.

Resolution


This issue is corrected with Scan Engine build 5.2.4.

To correct this behavior
1. Uninstall Scan Engine 5.2.x.
2. Delete the Scan Engine installation folder.
3. Install Scan Engine 5.2.4 locally rather than via a Remote Desktop or Terminal Services session.