Inova Solutions LightLink Middleware and Supervisor Applications 5.6 do not function properly after applying an Application and Device Control policy

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Article ID: 177442

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Updated On:

Products

Endpoint Protection

Issue/Introduction

You apply an application and device control policy to a machine running Inova Solutions Supervisor Applications 5.6 and are no longer able to use the program.

Symptoms
Attempting to access the Inova System Manager results in "System Manager Initialization Error." "The connection to the Data Directory could not be established."


The application log in the Event Viewer also lists an application error:

"Faulting application sysman.exe, version 5.6.264.0, faulting module i_communication.dll, version 5.6.264.0, fault address 0x00084f1e"

Cause

An incompatibility with the sysplant driver for application and device control.

Resolution

This problem is fixed in Symantec Endpoint Protection 11 MR4 MP1a. For information on how to obtain the latest build of Symantec Endpoint Protection, read Obtaining an upgrade or update for Symantec Endpoint Protection 11.x or Symantec Network Access Control 11.x.