How can we tell if we are using FAST ERP or EBR?

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Article ID: 17743

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Description:

How can we tell if we are using FAST ERP or EBR?

Note: Refer to TEC595092 as FAST as a Search Engine is no longer available for CA Service Desk Manager (CA SDM)customers.

Solution:

  • Log in to CA SDM, click the Administration tab, select Options Manager, select Search Engine.
    The Option List is displayed.

  • Click ebr_version.
    The ebr_version Options Detail window is displayed.

  • Click Edit.

  • From the Option Value drop-down list, Verify if "KT Search Engine [FILES]" is selected OR FAST. This provides you the information as to which search engine is being used.

Note: Refer to TEC595092 as FAST as a Search Engine is no longer available for CA Service Desk Manager (CA SDM)customers.

Environment

Release:
Component: ARGIS