While attempting to install Symantec Mail Security for Domino you get the dialog box with the following text and an OK button: "Please Shut down your Lotus Domino server before installing this product" and installation is aborted.
Windows OS Installation:
During installation, the following message appears: "Please Shut down your Lotus Domino server before installing this product."
Checking for SMSDOM whether it is installed ...
Checking for other SMSDOM installation processes ...
Checking for "avdefs" group id ...
The group "avdefs" does exist on this system.
Checking that Domino server is installed ...
Checking for Domino server running ...
Please shut down the Domino server before installing SMSDOM.
Ensure that the Domino server is not running. Even if Domino is not running, still ensure that all Domino-related processes are no longer running.
On Windows OS:
If Domino is not running and the error still occurs, you may prevent Domino from loading at system start up and attempt a new installation.
Please make sure the following command doesn't return any results:
ps -ef | grep server