Report Generated by Symantec Mail Security for Microsoft Exchange (SMSMSE) Shows Zero for SPAM and Real Time Blacklist (RBL) Metrics

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Article ID: 177414

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Updated On:

Products

Mail Security for Microsoft Exchange

Issue/Introduction

An SMSMSE report shows the following items as zero (0) if they are present on the report:

Scanning Summary|Items scanned by Antispam Scans
Violations Summary|Spam Violations
Spam by Category|Not Spam
Spam by Category|Spam
Spam by Category|Susp. Spam
Spam by Category|Susp. Spam & SCL
RBL Total Checks|RBL Total Checks
RBL Total Checks|RBL Rejected

 

Conditions

  • SMSMSE is configured to not save SPAM statistics

1. Open the SMSMSE administration console.
2. Click on the Reports menu item.
3. Click on Views|Report Settings.
4. This condition is met if the checkbox Include spam data is not checked.

 

 

Cause

By default SMSMSE is not configured to collect SPAM and RBL statistics.  Due to the large amount of SPAM and RBL activity in many organizations collection of this data may increase resource utilization by SMSMSE.

Resolution

Use the following steps to collect SPAM and RBL data:

1. Open the SMSMSE administration console.
2. Click on the Reports menu item.
3. Click on Views|Report Settings.
4. Check the box for  Include spam data.
5. Click the Deploy Changes button.

SMSMSE now starts collecting SPAM and RBL metrics data.

 

Technical Information

NOTE:  RBL functionality is only available when SMSMSE is configured with Exchange 2003.