How do I get the "User Info" tab updated for each user with a managed Symantec Endpoint Protection (SEP) client without a manual edit in the Symantec Endpoint Protection Manager (SEPM)

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Article ID: 177409

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Updated On:

Products

Endpoint Protection

Issue/Introduction

How do I get the "User Info" tab updated for each user with a managed Symantec Endpoint Protection (SEP) client without a manual edit in the Symantec Endpoint Protection Manager (SEPM)?

Symptoms
In the clients tab

Right Click on any Client and click Edit Properties
Highlight the User Info tab

You find that all sections in the user info tab is blank by default



Cause

Symantec Endpoint protection Manager (SEPM) does not User information mentioned in these sections of the "User Info" tab

Resolution

To update the "User Info" tab for all users with Symantec Endpoint Protection (SEP) client, without a manual edit in the Symantec Endpoint Protection Manager (SEPM) follow the steps below:
    1. Go to the Admin tab
    2. Click on Install Packages
    3. Click on “Set User Information Collection”
    4. Make sure Collect User Information is checked
    5. Enter a Pop-up message and configure the input options as desired




Every user with a managed Symantec Endpoint Protection (SEP) client installed would receive a similar request form:



When a user clicks "OK" after filling up the request form, this successfully uploads the required information to the Symantec Endpoint Protection Manager (SEPM)




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