Error: "Faulting application symcscan.exe, version 5.2.0.20, faulting module ntdll.dll, version 5.2.3790.3959, fault address 0x0004afb2"

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Article ID: 177396

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Updated On:

Products

Scan Engine

Issue/Introduction

With Symantec Scan Engine installed, the following error appears in the Application Log of the Windows Event Viewer: "Faulting application symcscan.exe, version 5.2.0.20, faulting module ntdll.dll, version 5.2.3790.3959, fault address 0x0004afb2."

Symptoms
In the Application Log of the Windows Event Viewer, one or more of the following events may appear:
  • Eventid: 1000
    Source: Application Error
    Type: Error
    Description:
    Faulting application symcscan.exe, version 5.2.0.20, faulting module ntdll.dll, version 5.2.3790.3959, fault address 0x0004afb2.

    For more information, see Help and Support Center at
    http://go.microsoft.com/fwlink/events.asp.
  • Eventid: 4097
    Source: DrWatson
    Type: Information
    Description: The application, C:\Program Files\Symantec\Scan Engine\symcscan.exe, generated an application error The error occurred on 11/03/2008 @ 13:45:27.521 The exception generated was c0000005 at address 7C84AFB2 (ntdll!RtlIpv4StringToAddressExW

    For more information, see Help and Support Center at
    http://go.microsoft.com/fwlink/events.asp.


Resolution

Please investigate the health of the Windows operating system where this event appears.