How to access SSIM 4.5 and 4.6 Collectors on FileConnect


Article ID: 177391


Updated On:


Security Information Manager




Steps Involved in Accessing Collectors on FileConnect

    • Open a browser and go to
    • Select the language you wish to use during this session. You will land on a page that requests the input of a serial number:
    • Enter your software serial number in the Serial Number field. If you have not registered your appliance you will need to do so in order to get a FileConnect Serial number. You can create an account and register your product at:
    • Agree to the End User License Agreement
    • For SSIM 4.5 the next page gives you the option to select either:
      Symantec Security Information Manager 4.5 – International English or
      Symantec Security Information Manager 4.5 Collectors – International English

      For SSIM 4.6 the next page gives a list of collectors by alphabetical grouping. For example, for the Microsoft Windows Event collector, choose "M through Mi"
      For Event Agent software downloads, select the "A through B" grouping.

  • Choose the second item, the Collectors, or, for SSIM 4.6, choose the appropriate collector group.

    You are now on the Download Method page
  • Select the download type
    You have the option to download HTTP or Managed. Explanations for each are listed below these selections.
    Make sure you click on the button to the left of the desired selection. A green dot will appear when the button has been activated.
    Click on the Select button at the bottom of the page.
    If the Managed option is selected, you will have to make sure your popup blocker is disabled for this website.

    You are now on the File Selection page. It has a list of all available collectors and agents that apply to your version of Symantec Security Information Manager based on the software serial number you entered earlier. The appropriate Event Agent is available grouped by OS under "Agent_<OS>" in the collectors list.
  • Select a collector by clicking on the button to the left of the collector, then click Begin Downloading
    A download window will appear asking whether you would like to Open or Save the file. Choose Save and the window will display the download progress.
    Collectors are downloaded one at a time.
    When the file has completed its download, the progress window provides the options of Open, Open Folder, or Close.
  • Click Close and proceed to download additional collectors
    When you have downloaded all the collectors you need
  • Click on the Log Out button at the upper right hand corner of the page.