Auto-Protect on the Home Page displays stopped. However, auto-protect on the Scan < Auto-Protect page displays enabled.
Article ID: 177386
Updated On:
Products
Mail Security for Microsoft Exchange
Issue/Introduction
The Monitors > Server Status view displays the Auto-Protect state as ‘Stopped, Enabled.’
Cause
The Microsoft Exchange Information Store service is stopped.
Resolution
1. Start the Microsoft Exchange Information Store service.
2. Restart the Symantec Mail Security for Microsoft Exchange service.
3. Restart IIS by performing this command from a command prompt:
iisreset
Feedback
Yes
No
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