After sending a message with a plain text attachment through a Scan Engine 5.x using the ICAP protocol, the Scan Engine logs contain references to container violations. What steps can be taken to troubleshoot this issue?
The logs may display one or more of the following entries:
- The Scan Engine logs show error 10 from module Decomposer when scanning a plain text file.
- The Scan Engine logs show a "container size violation" when scanning a plain text file.
- The Scan Engine logs show a "container depth violation" when scanning a plain text file.
As an immediate workaround, it may be possible to increase the container limits.
NOTE: Raising the container limits increases the CPU and memory resources that are used for any individual message scanned by Scan Engine.
To set container limits
Error 10 from the Decomposer module interprets as "RESULT_MALFORMED_CONTAINER_DELETED".