Symantec Scan Engine scan errors while trying to scan files across a network path or drives

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Article ID: 177374

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Updated On:

Products

Scan Engine

Issue/Introduction

Multiple errors in the application log on the Scan Engine server while the Scan Engine server attempts to access files across network path or drives.

Symptoms
Symantec Scan Engine reports error "result id=6" or "result id=24" while trying to access files across a network path or drives.
      The Scan Engine has encountered a scan error
      Date/time of event = date-time
      Event Severity Level = Error
      Scanner = Generic
      Result ID = 6
      File name =\\\

      The Scan Engine has encountered a scan error
      Date/time of event = date-time Event
      Severity Level = Error
      Scanner = Decomposer
      Result ID = 24
      File name =\\\

NOTE: Keep in mind that if Windows logging is not enabled on Symantec Scan Engine, the Symantec Scan Engine log file must be checked to confirm if the customer is seeing one, or both of these Errors.


Cause

One possible reason for these scan errors is that client machines have drives mapped on the storage device that is being scanned by SSE and at the same time have enabled network scanning options on the local antivirus client .

Resolution

In the Symantec Antivirus Corporate Edition, under the real time auto protect options, disable network scanning.
If this is a managed client, uncheck this option through the control center.

For other antivirus clients, please refer to the vendor's manual.