SMS Domino 7.5.x setup exists with error: The wizard was interrupted before Mail Security 7.5 for Domino could be completely installed.

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Article ID: 177356

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Updated On:

Products

Mail Security for Domino

Issue/Introduction

When installing Mail Security Domino 7.5 for Domino, the setup exits with the error:
The wizard was interrupted before Mail Security 7.5 for Domino could be completely installed.

Your system has not been modified. To complete installation at another time, please run setup again.

Click Finish to exit the wizard.

Symptoms
MSI installer log file contains the following entries:


MSI (c) (A8:30) [18:50:25:462]: Note: 1: 2235 2: 3: ExtendedType 4: SELECT `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM `CustomAction` WHERE `Action` = 'MendAppSearch'
MSI (c) (A8:30) [18:50:25:462]: Creating MSIHANDLE (66) of type 790542 for thread 3376
MSI (c) (A8:1C) [18:50:25:462]: Invoking remote custom action. DLL: C:\DOCUME~1\MCN\LOCALS~1\Temp\MSI83.tmp, Entrypoint: f1
MSI (c) (A8!40) [18:50:25:478]: PROPERTY CHANGE: Adding ALLUSERS property. Its value is '2'.
MSI (c) (A8!40) [18:50:25:509]: PROPERTY CHANGE: Modifying SMS_DOMINOVERSIONMAJOR property. Its current value is '#8'. Its new value: '8'.
MSI (c) (A8:1C) [18:50:25:587]: Closing MSIHANDLE (66) of type 790542 for thread 3376
Action ended 18:50:25: MendAppSearch. Return value 3.
MSI (c) (A8:30) [18:50:25:587]: Doing action: SetupCompleteError
Action 18:50:25: SetupCompleteError.
Action start 18:50:25: SetupCompleteError.


MSI (c) (A8:30) [19:13:04:951]: Note: 1: 1708
MSI (c) (A8:30) [19:13:04:951]: Product: Symantec Mail Security 7.5 for Domino -- Installation operation failed.

MSI (c) (A8:30) [19:13:04:951]: Windows Installer installed the product. Product Name: Symantec Mail Security 7.5 for Domino. Product Version: 7.5. Product Language: 1033. Installation success or error status: 1603.

MSI (c) (A8:30) [19:13:04:951]: Grabbed execution mutex.
MSI (c) (A8:30) [19:13:04:951]: Cleaning up uninstalled install packages, if any exist
MSI (c) (A8:30) [19:13:04:967]: MainEngineThread is returning 1603
=== Verbose logging stopped: 9/18/2008 19:13:04 ===

Cause

Unknown. This could be caused by a minor corruption wit the .MSI that would simply not allow any other .msi to install correctly.

Resolution

Update the InstallShield
  1. Update the InstallShield: http://consumerdocs.installshield.com/selfservice/viewContent.do?externalId=Q108158&sliceId=1
  2. Rerun the Mail Security for Domino MSI file.
      NOTE: The link is provided "as-is" and as a courtesy only.
      Symantec does not guarantee the resolution of your situation or that the information is correct or up to date.
      Please direct your support questions for InstallShield to the manufacturer.
If this does not resolve the issue, please proceed with the following workaround

Install SMS DOM 7.5 as an upgrade
  1. Install the old version of Mail Security 5.x for Domino
  2. Perform the upgrade to Mail Security 7.5.x for Domino over existing version 5.x..
  3. Mail Security 7.5 for Domino then can be removed and reinstalled as a fresh install



References
For more information on MSI debug logging, read the following Microsoft Knowledge Base document:

http://support.microsoft.com/kb/223300/en-us