SSIM Event Agent on Linux OS stops running every few minutes, it will restart, but then stop again.

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Article ID: 177349

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Updated On:

Products

Security Information Manager

Issue/Introduction



 

Cause

This can happen if all the nameservers in the resolv.conf file cannot be reached by the agent

Resolution

Try to ping or tracetroute all the namservers in the resolv.conf file by IP address and Hostname or FQDN of the nameserver. Remove the nameservers that cannot be reached and using the following commands rebootstrap the agent to the SSIM appliance:
 

    1.) ./etc/init.d/sesagentd stop
    2.) rm -f -v /etc/symantec/ses/*.dat
    3.) rm -f -v /opt/Symantec/sesa/Agent/mgmtserverinfo.dat
    4.) ./etc/init.d/sesagentd start