Before starting this document please review this document
for general information about how the Syslog Director works. This troubleshooting document assumes that you understand the basic functionality of the Syslog Director.
If you have reviewed the configuration document and you are confident the settings are correct but you are still not getting the expected behavior please see the steps below.
If your logs indicate an error: "No valid sensors in Working group" please read this article
Check Your Syslog Director version. If you are not using Syslog Director 4.3, please update it
The Redirect check box does not stay checked in the Syslog Director configuration Director Settings
For information on how to resolve this issue, read the Knowledge Base article: The Redirect check box does not stay checked in the Syslog Director configuration Director Settings
Do the events arrive at the Generic Syslog Event collector?
If you do not have a Generic Syslog Event Collector configured, please refer again to the Syslog Director overview document which states that you should always setup the Generic Syslog Event collector whenever you use the Syslog Director. Configure the Generic Syslog event Collector using the steps in this document
Yes, the events appear connected to the Generic Syslog Event collector
Redirect is not Checked
Problem with the data source
No, the events do not appear in the Generic Syslog event Collector