How to collect SSIM log files from the SSIM (WebUI) configuration console.

Products

• Security Information Manager

Issue/Introduction

How to collect SSIM log files from the SSIM (WebUI) configuration console.

Cause

You have been asked to collect SSIM logs by a support technician and would like to know how to get them.

Resolution

Log in to the SSIM Web Configuration page as an administrator to download the log files from the SSIM. The steps within the web configuration page vary slightly by version.
 

SSIM 4.6:
Click "Downloads" from the links on the left of the configuration page.
Click "Download Log Files".
Click "Zip Log Files".
Click "Download Zipped Log Files"  at the bottom of the page to download the zipped log files.

SSIM 4.7:
Click Home, then click Downloads .
Click "Log Files".
Click "Download" at the top of the page (just above the heading "Zip Log Files") to download the zipped log files.

SSIM 4.8
Click System
Click Downloads
Click on “Log Files”
Click “Download” at the top of the page (just above the heading “Zip Log Files”) to download the zipped log files.

 

Applies To

If one is unable to pull the logs using the WebGUI, please visit the command line method of pulling the logs at this link: http://www.symantec.com/docs/TECH145655