To solve this problem perform the following tasks in this order:
- Remove all the items from the local quarantine.
- Restart the Symantec Mail Security for Microsoft Exchange (SMSMSE) service.
- Identify the corrupted item(s).
To remove all the files from the local quarantine
- Navigate to the local quarantine folder. The default location is:
C:\Program Files\Symantec\SMSMSE\<version>\Server\Quarantine (64 bit) or C:\Program Files (x86)\Symantec\SMSMSE\<version>\Server\Quarantine (32 bit)
- Create a new folder called "OldQuarantine".
- Move all of the items to the new folder.
To restart the Symantec Mail Security Service for Microsoft Exchange service
- Click Start > Run.
- In the Run dialog box type:
services.msc
- Click Enter.
- In the Services window, right-click Symantec Mail Security for Microsoft Exchange.
- Click Restart.
To identify the corrupted items
- After restarting the SMSMSE service, verify that the local quarantine is empty.
- Move one or more items from the OldQuarantine folder to the original local quarantine folder.
- Restart the SMSMSE service.
- Open SMSMSE.
- Click Monitors > Quarantine.
- Try to delete one of the items.
- If you can delete an item, than the files currently in the local quarantine are not corrupted. Repeat steps 2-6 with one or more additional items.
- If you cannot delete an item, one of the items you just moved to the local quarantine is corrupted. Move these items back to OldQuarantine and repeat steps 2-6 for each item individually. The item that causes the error is corrupted.