SPC-EHI-10031: Invalid topology, please correct when attempting to integrate eHealth and Spectrum

Products

• CA eHealth

Issue/Introduction

Issue:

After setting up the Spectrum / eHealth integration the following error is seen when attempting to save the settings: SPC-EHI-10031: Invalid topology, please correct. The IP address for the eHealth topology on the Spectrum configuration page is 127.0.0.1

Environment:

eHealth 6.3.x and Spectrum 9.x and 10.x

Cause:

Configuring the integration against the eHealth system loopback

Resolution:

The integration will not work against the system loopback address (127.0.0.1). You must configure the /etc/hosts file of the eHelath system so that the system resolves to the appropriate IP address. Here is an example:

 

 $ cat /etc/hosts       
 # Do not remove the following line, or various programs 
 # that require network functionality will fail.
 127.0.0.1 localhost.localdomain localhost
 ::1 localhost6.localdomain6 localhost6
 <System IP Address> <eHealth Host Short Name> <eHealth Host Long Name>

Environment

Release: LHDEVC99000-6.3-eHealth-Live Health Upgrade Elements
Component: