Symptom using 'User Interface':
The screen "Create Configuration Item" opens, but when clicks "Continue" the page keeps loading indefinitely.
Symptom using GRLoader:
When trying to create the Configuration Item via GRloader it doesn't work and no error is generated.
The command starts running and never completes the execution.
No errors are registered in the stdlog files or traces.
SDM 12.7, 12.9
The possible cause is that the mdb_registrations_nxd process is not running or need to be restarted.
Please contact support to ensure you have all of the required maintenance to avoid the problem moving forward.
Release: SDMU0M99000-14.1-Service Desk Manager-Full License