Symantec Mail Security for Microsoft Exchange (SMSMSE) license is expired but virus definitions and Symantec Premium AntiSpam (SPA) definitions are still updating

Products

• Mail Security for Microsoft Exchange

Issue/Introduction

The SMSMSE Administration console shows that the Virus Definitions and/or the Symantec Premium AntiSpam license is expired.  However the virus definitions date is current.

Perform the following steps to view the license status and definitions date:

1. Open the SMSMSE Administration console.
2. Click on the Admin tab.
3. Click on Views > LiveUpdate/Rapid Release Status item.
4. The Licensing Information section shows the license status.
5. The Virus definitions date shows the current date of the virus definitions.

 

Cause

Your license has expired and SMSMSE is in the grace period.

 

Resolution

See the following article for details on the license grace period: Symantec Mail Security license expiration behavior.

See the following article on renewing the license for SMSMSE: About renewing the Mail Security license.