Account not added to the SMSMSE Admins group during remote install

Products

• Mail Security for Microsoft Exchange

Issue/Introduction

The account you used to install Symantec Mail Security for Microsoft Exchange (SMSMSE) 6.x is not automatically added to the SMSMSE Admins group on the target computer when you install SMSMSE 6.x remotely from the SMSMSE console.

Symptoms
The account will not be added to the SMSMSE Admins Group under the following circumstances:

• You install SMSMSE remotely from an Exchange 2007 Edge Transport server to a Hub Transport server or Mailbox server that is also an Active Directory server.
• You install SMSMSE remotely from an Exchange 2007 Active Directory server that is also a Hub Transport server or Mailbox server to an Edge Transport Server.
  
NOTE: These circumstances are unlikely to occur since Microsoft recommends using a firewall between the Active Directory domain and an Edge Transport Server.

Resolution

Manually add the account to the SMSMSE Admins group on the target computer once the installation is finished.

To manually add an account to the SMSMSE Admins group:

1. Click Start > Administrative Tools > Active Directory Users and Computers.
2. Open Users.
3. Right-click SMSMSE Admins.
4. Click Properties
5. Add the account to the Members tab.