Symantec Mail Security for Microsoft Exchange Deploy changes fails with the error: "Unknown error c00ce183"

Products

• Mail Security for Microsoft Exchange

Issue/Introduction

When attempting to Deploy changes in the Symantec Mail Security for Microsoft Exchange (SMSMSE) console, the following error is received: "Unknown error c00ce183"
 

"Unknown error c00ce183"
 

Resolution

The issue is related to a corrupted settings file.
The resolution will be one of the options listed below. 

Restore from a clean backup:

1. Open the SMSMSE console
2. Select File > Import, to begin the import process
3. Click Ok.  Navigate to the saved xml file and click Open.
4. Click Deploy changes.

Restore to Factory Defaults:

1. Open the SMSMSE console
2. Navigate to Tasks > Manage Assets > Reset to factory defaults
3. Click Deploy changes.

 

Restore to Factory Defaults Fails:

Download and import the one of the following policy files which resets the SMSMSE settings to a default state.

1. Save one of the following attachments to the SMSMSE server.

(Listed below, in Attachments)
 

SMSMSE Version	Exchange Version	Download Attachment
6.0	2007	default2007.xml
6.5	2007	default652007.xml
6.5	2010	default2010.xml
6.5	2003	2003factorydefaults.xml

 

2. Open the SMSMSE console.
3. Select File > Import.  Click Ok. Navigate to the xml file saved and click Open.
4. Click Deploy changes.

 

Uninstall/Reinstall

 

If none of the above options are successful, uninstall the program, then re-install without restoring the old configuration.