The following sections describe what Symantec considers and does not consider spam
Messages that Symantec identifies as spam
- Unsolicited bulk or commercial email messages sent by automated methods to many people.
- Messages where the sender has no discernible relationship with all or some of the message recipients.
- Mailing lists sent to multiple users that have no prior relationship to the mailing list.
- Message headers have been forged or altered to conceal sender's origination point.
Messages that Symantec does not consider spam
- Unwanted account statements, confirmation messages, service updates, bills, and so on
- Unwanted emails where the address was given to the sender by the recipient, a friend or colleague (resumes, jokes, direct sales (non-bulk), chain letters)
- Emails mistakenly sent to the recipient.
- Unwanted newsletters where the recipients did not explicitly subscribe, or do not remember subscribing
- Emails containing offensive language