When you view quarantined items in the user interface for Symantec Mail Security for Microsoft Exchange only the first 1000 items are viewable.
1. Open Windows explorer to the quarantine folder on the file system.
32-bit Operating Systems: c:\Program Files\Symantec\SMSMSE\<version>\Server\Quarantine
64-bit Operating Systems: c:\Program Files (x86)\Symantec\SMSMSE\<version>\Server\Quarantine
NOTE: These paths are the default installation paths. They may be different if the product was installed in a different location. Replace <version> with the version of SMSMSE installed.
Here is an example for 6.5 on a 32-bit operating system:
2. If the number of .Q files in the directory is greater than 1000 then this condition is met.
The default setting for the maximum number of quarantined items displayed is 1000.
Symantec is aware of this limitation. This article is updated as more information is available. Subscribe to this article to receive updates.
Use one of the workarounds below: