Symantec Mail Security for Microsoft Exchange has quarantined mails due to content or virus policies. You need to release files from Quarantine, and you need to know where they will be restored.
The local quarantine files are stored in a Quarantine directory. The default location of this directory for Symantec Exchange products is:
Symantec Mail Security 5.x for Exchange:
Symantec Mail Security 6.x for Exchange:
Symantec Mail Security 6.5 for Exchange:
Note: It is important that this Quarantine directory is not scanned by the AntiVirus product defending the Exchange server's file system. For more information, see Configuring exclusions when Symantec Mail Security for Microsoft Exchange and Symantec AntiVirus Corporate Edition are installed together.
You can release messages from the local quarantine by using the following options:
Note: In SMSMSE 6.5.5 and earlier, messages that are released from the quarantine are rescanned for threats. If your virus policy is to quarantine threats, Mail Security returns the message to the quarantine.
Messages released from the quarantine are not filtered for spam or content filtering.
Full details on the configuration and use of the Quarantine can be found in Chapter 5, "Quarantining messages and attachments" of the Symantec™ Mail Security for Microsoft® Exchange Implementation Guide