Clarity: Action Item Details Objects link is blank on custom object based action items

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Article ID: 17708

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Updated On:

Products

CLARITY PPM FOR ITG CLARITY PPM FEDERAL CA Identity Manager CA Identity Governance CA Identity Portal Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction

Description:

Under the action item links heading the Objects information is blank when created on custom object based action items

Steps to Reproduce:

  1. Create a new "new object"
  2. Create a process on the banana object (fired by the create event)
    The process needs to have one additional step, call it something like "generate action item"
    Add a new manual action to the action item
    Specify the Action Item Message fields: subject, description and assign it to the admin user (or whatever user you are testing with)
    Validate and activate the process
  3. Create a new banana instance
  4. Navigate to the overview page
  5. Click on the action items under the notifications portlet
  6. Click the "click here" text under one of the action item messages
  7. You will be navigated to the action item details page

Expected Result: You should see a link to the right of "Objects" under the Object Links section
Actual Result: The link to the right of Object is blank.

Solution:

WORKAROUND:
None.

STATUS/RESOLUTION:
Resolved in Clarity 13.1.0 Generic Patch. Reference TEC581256
Resolved in Clarity 13.2.0

Environment

Release:
Component: STUDIO